My employer calls the changes that it develops for it’s clients ‘Method Changes.’
As I travel every week for my job, I have come to be quite the critic of all the aspects of the travel industry, and lately I have been whipping up some pretty good method changes to address some of the stupidity out there.
- Airlines, hotels, and rental car agencies should put more functionality behind their frequent customer cards. For example, when checking in at a hotel, I should be able to swipe my card through a reader and get an instantaneous printout saying what room number I have been given. I then go to the room and use that card again to unlock the room door.
- Rental Car Agencies should have a “directions request” portion of every rental set up online. So, while I reserve my car I also put in the address of the hotel where I will be staying, then when I get into my car there will be a Google Maps printout with directions to from the rental car agency to my hotel… Sure beats the idea of some clueless local trying to tell you that Idaho is southwest of Utah.
- Hotels – stop cluttering every room with garbage fliers. Most of them have been thrown on the ground so many times that even if I was interested in the crap they are marketing, it looks so poor that I would be turned off anyhow.
That should get them started…
Oh! One thing that the airlines have listened to – dual jetways (one to the front door, one to the back door hanging over the wing)… I’ve been saying this for years, and now everytime through Denver I enjoy quick boarding / deboarding. Very well done.
