3 Pillars of Operations Improvement

The methodology that I have learned inside and out as an operations consultant implementing continuous improvement projects with my two most recent employers is based on improving 3 pillars.

  1. Business Process – the steps that any business, or any business department works through to serve their customer, or accomplish their task
  2. Management Tools – the tools that the managers of a business use to plan, execute, and measure the performance of their Business Process
  3. Management Behavior & Mindset – the way in which managers of a business use their Management Tools to guide the Business Process

By improving and aligning an organization on consistent utilization of these three pillars, that organization can see drastic improvements to nearly any aspect of their business.

A few ways in which my previous clients have enjoyed the benefits are as follows:

  • Reduced Costs (reduction of overtime, reduction of indirect costs, reduction of staff)
  • Increased Revenue (higher sales conversion rates, increased price per sale)
  • Improved Cash Flow (decreased inventory, decreased accounts receivable)
  • Improved Customer Service (decreased cycle time, decreased product returns, improved on-time-delivery)
  • Improved Employee Morale (decreased employee turn-over, improved management-staff communication, increased training effectiveness)

The list goes on…

Over the next few days I’ll be posting a more in depth explanation of how I have helped clients improve these three pillars of their business, and how I will do the same with my next employer.

UPDATE: The explanation of the first pillar of continuous operations improvement is now available:

Part 2 – Pillar of Continuous Improvement – Business Process

Part 3 – Pillar of Continuous Improvement – Management Tools

Part 4 – Pillar of Continuous Improvement – Management Behavior and Mindset

Thanks for reading,

Rick Maher

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