Hospitals are littered with opportunities to improve as businesses. Jump straight to the list.
As an operations management consultant to hospitals for seven years I realized that hospitals are led by smart, highly educated people with very little business management training (i.e. doctors and nurses) – and often an explicit focus on clinical outcomes over business performance.
But I believe that hospitals can have both: great clinical performance AND great business performance. So this is a list of all of my ideas on opportunities that hospitals have to improve their business.